Specialists in
User Assistance
and eLearning
About UA Europe
UA Europe is a UK-based company that specialises in software user assistance and eLearning. The company also presents the annual UA Europe Conference in association with WritersUA.
UA Europe works with most of the major Help Authoring Tools and technologies, including Adobe RoboHelp, MadCap Flare, WebWorks ePublisher Pro, Innovasys Help Studio, Author-it, Doc-To-Help, and Help & Manual.
The company offers a range of consulting services, including:
- Analysis and audit of existing Help and eLearning materials
- Design and architecture of new User Assistance and eLearning solutions
- Development of User Assistance and eLearning content
- Advice and guidance on the selection of User Assistance tools and technology
Matthew Ellison
Company Director Matthew Ellison has over 25 years of experience as
a user assistance and eLearning professional in the software industry. Much of this time was spent managing a team of writers and trainers at a UK-based consulting company, before enjoying a period in the U.S. as Director
of the WinWriters (now
WritersUA) Conference.
Matthew has a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. He is an Adobe Certified Instructor, an Adobe Community Professional, a MadCap Flare Certified Instructor, and a Certified Instructor for WebWorks ePublisher Pro. He is also a part-time lecturer at Portsmouth University for the MA Technical Communication course. Matthew is a winner of the prestigious Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC).
Matthew has been a popular speaker at conferences and training events throughout the world since 1997, and has covered a diverse range of topics from context-sensitive Help to the Spice Girls! He also regularly publishes articles and reviews on user assistance tools and technology and writes a blog.
