UA Europe

Specialists in
User Assistance
and eLearning

About UA Europe

UA Europe is a UK-based company that specialises in software user assistance and eLearning. The company also presents the annual UA Europe Conference in association with WritersUA.

UA Europe works with many major Help Authoring Tools and technologies, including MadCap Flare, EC Software's Help & Manual, and Adobe RoboHelp.

The company offers a range of consulting services, including:

Matthew Ellison

Matthew EllisonCompany Director Matthew Ellison has over 25 years of experience as a user assistance and eLearning professional in the software industry. Much of this time was spent managing a team of writers and trainers at a UK-based consulting company, before enjoying a period in the U.S. as Director of the WinWriters (now WritersUA) Conference.

Matthew has a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. He is a MadCap Flare Certified Instructor and an expert in many other user assistance tools and technologies. He has also been a part-time lecturer at Portsmouth University for the MA Technical Communication course. Matthew is a winner of the prestigious Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC).

Matthew has been a popular speaker at conferences and training events throughout the world since 1997, and has covered a diverse range of topics from context-sensitive Help to the Spice Girls! He also regularly publishes articles and reviews on user assistance tools and technology.


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