Specialists in
User Assistance
and eLearning

Published articles

Review of Adobe Captivate 6 July 2012	Review of Adobe Captivate 6 on UA Europe Blog
Review of Adobe RoboHelp March 2011	ISTC Communicator: Spring 2011 issue
What kind of assistance do users really need? December 2010	ISTC Communicator: Winter 2010 issue Full copy on this website
Review of MadCap Flare 6 Spring 2010	ISTC Communicator: Spring 2010 issue
Review of Help & Manual 5 Winter 2009	Full review on this website (First published in Winter 2009 issue of ISTC's Communicator journal)
Review of Support for DITA in MadCap Flare version 5 Autumn 2009	Full review on this website (First published in Autumn 2009 issue of ISTC's Communicator journal)
Review of Adobe RoboHelp 8 March 2009	http://winwriters.com/articles/robohelp_8/
Review of Screen Capture Tools February 2009	http://www.winwriters.com/articles/capturetools/
Spotlight on User Assistance Summer 2008	ISTC Communicator: Summer 2008 issue
Review of RoboHelp 7 December 2007	ISTC Communicator: Winter 2007 issue (table of contents only)
Review of the MadPak authoring suite September 2007	ISTC Communicator: Autumn 2007 issue (table of contents only)
RoboHelp 6: Evolution, Not Revolution March 2007	ISTC Communicator: Spring 2007 issue (table of contents only)
Embedded User Assistance: the Future for Software Help? January 2007	interactions: january + february 2007
Getting started with RoboSource Control 3 in RoboHelp 6 January 2007	Adobe RoboHelp Developer Center
Review of Help & Manual 4 August 2006	http://www.winwriters.com/articles/helpman/index.html
The Magical Number: Seven, Plus or Minus Two Originally published in Summer 2006 issue of ISTC Communicator journal	November - December 2006 Newsletter of the Puget Sound Chapter of STC
Review of HelpStudio 2 October 2005	http://www.stcuk.org/newsletters/ October2005/articles/article1.htm If the above link is not available: Review of HelpStudio 2
Review of LinKit! 4.0 August 2005	http://www.writersua.com/articles/linkit/
Microsoft "Longhorn" Help Highlights May 2005	http://www.winwriters.com/articles/longhorn/
Seven Golden Rules of Online Help Design Published in October 2004 issue of ISTC Communicator magazine	Seven_Golden_Rules_of_Online_Help_Design.pdf
Tips and Techniques for Single-sourcing with RoboHelp X5 October 2004	http://www.winwriters.com/articles/robohelp_ss/
Comparing Help Authoring Tools (Write-up by Diane Boos of presentation by Matthew Ellison at STC Puget Sound Chapter meeting) March 2004	http://www.stc-psc.org/apr-may_newsletter/EllisonHelpAuthoringV3.shtml
Review of ReWorx 2003 September 2003	http://www.winwriters.com/articles/reworx/
Review of AuthorIT V4 April 2003	http://www.winwriters.com/aitv4review.htm
Using CSS with Your HTML September/October 2002	http://www.stc.org/intercom/pdfs/2002/20020910_14-18.pdf (restricted access)
A Usability Test of Web-based User Assistance July 2002	http://www.winwriters.com/usability_test_analysis.htm
An Update on Microsoft Help May 2002	http://www.winwriters.com/mshelp.htm
Review of ComponentOne's Doc-To-Help 6.0 May 2002	http://www.winwriters.com/dth6.htm
A Review of RoboHelp Office 2002 January 2002	http://www.winwriters.com/robohelp02_pt1.htm
Review of Microsoft Office XP Help October 2001	http://www.winwriters.com/officexp_ua.htm
Secondary Windows in Online Help - What Do Users Really Make of Them? January 2001	http://www.stcsig.org/usability/newsletter/0101-secondary-windows.html