Training and consulting
on user assistance
in the UK and Europe

Conference presentation slides for download

Guided Help: A Revolution for Software Help and Support? AODC Conference, Gold Coast, Australia 16th May 2008 (Also presented at: Online Help Conference - Europe 2007 and WritersUA 2008)	Guided_Help_AODC.pdf
All You Need to Know About Capturing Screens WritersUA Conference, Long Beach, CA, USA 28th March 2007	Screen_Capture_Tools_and_Techniques.pdf
Benefits and Liabilities of Microsoft HTML Help WritersUA Conference, Long Beach, CA, USA 27th March 2007	Benefits_and_Liabilities_of_Microsoft_HTML_Help.pdf
Comparison of Help Authoring Tool Workflows & Paradigms TICAD Conference, Warwick, UK 22nd November 2006	Authoring_Tool_Paradigms_(TICAD).pdf
New Trends in Online Help tcworld Conference, Wiesbaden, Germany 8-10th November 2006	New_Help_Trends.pdf
Designing Embedded User Assistance for an Inductive UI WritersUA Conference, Palm Springs, CA 9-12th April 2006	Designing_Embedded_UA_for_an_Inductive_UI.pdf
Introducing MadCap Flare WritersUA Conference, Palm Springs, CA 9-12th April 2006	MadCap Flare Introduction.pdf
Seven Plus or Minus Two - Put to the Test ISTC Conference, Coventry, UK 23-25th September 2005	Seven Plus or Minus Two - Put to the Test.pps
User Assistance Tool Kit WritersUA Europe Conference, Amsterdam, Netherlands 16-17th September 2005	User Assistance Tool Kit.pps
Comparison of Help Authoring Tool Workflows & Paradigms Australasian Online Documentation Conference, Melbourne, Australia 4-6th May 2005	Comparison of Help Authoring Tool Workflows & Paradigms
DHTML Layering Techniques for HTML-based Help WritersUA Conference, Las Vegas, USA 20th - 23rd March 2005	DHTML Layering Techniques for HTML-based Help.pps
Enhance eLearning with Captivate Macromedia MX Event, London, UK 16th November 2004	Enhance eLearning with Captivate.pps
Working with Cascading Style Sheets 2nd European Information Development Conference, Wiesbaden, Germany 10-11th November 2004	Working with CSS.pps
Hot Trends and Cool Tools WritersUA Europe Conference, London, UK 29-30th October 2004	Hot Trends and Cool Tools.pps
Introduction to Windows "Longhorn" (Vista) Help WritersUA Europe Conference, London, UK 29-30th October 2004	Introduction to Windows Longhorn Help.pps
Single-Sourcing with RoboHelp X5 WritersUA Europe Conference, London, UK 29-30th October 2004	Single-Sourcing with RoboHelp X5.pps
The End of Help As We Know It Keynote Presentation Yggdrasil Conference, Lillehammer, Norway 4th - 5th October 2004	The End of Help As We Know It.pps
Designing Succesful Help for Web Applications 49th STC Conference, Nashville, USA 5-8th May 2002	Designing_Successful_Help_for_Web_Apps.pdf